Consumers Complaint Forum India

I purchased a 765 MM Golf Silver Color Automatic POPY Umbrella eight months back from one of the nearest shops in my hometown. Unfortunately, two ribs which are made of fiber/plastic were broken within seven months due to poor quality and there was also difficulty in opening the umbrella. I decided to purchase this umbrella only because of the trust that I have in the quality and durability of your product . But unfortunately I got a disappointing experience from this purchase.Then I approached the shop and other umbrella repair persons for repair, they denied the repair service due to the unavailability of ribs. Moreover, they said that the repairing cost will be 200 to 250 rupees for two ribs, if the ribs are available. I purchased this umbrella for 800 rupees and the repairing cost for two ribs will be 250, In this corona pandemic situation it is too much to afford. So I kindly request you to please do the needful at the earliest for the repair.